Right of withdrawal for consumers

Consumers in the sense of 

BGB § 13 consumer:

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

BGB § 14 Entrepreneur:

(1) An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.

(2) A partnership with legal capacity is a partnership endowed with the capacity to acquire rights and incur liabilities.

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must contact us

HEIN | Claudia Heinisch

Address: Jacobsohnstraße 26, 13086 Berlin


by means of a clear declaration (by email) of your decision to withdraw from this contract.

You can use the attached sample revocation text for this, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal :

If you withdraw from this contract, we will return all payments that we have received from you, excluding delivery costs, to be refunded immediately upon reception of the returned goods in the below requested condition. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the examination of the condition, quality and mode of operation.


If you want to cancel the contract, please complete this sample text and send it to heinheinberlin@gmail.com: return


HEIN | Claudia Heinisch

Address: Jacobsohnstraße 26, 13086 Berlin


I hereby revoke the contract I have concluded for the purchase of the following goods: Ordered on ... / received on ... Name of the consumer: Address of the consumer: End of revocation

(1) Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit in order to avoid claims for damages due to damage resulting from inadequate packaging.